We’ve put together answers to the questions we get asked most often to make your experience as smooth as possible. Still unsure? Our team is here to assist you personally.
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FAQ
ToyGlory is a UK-based online retailer of adult products. Email: support@toyglory.uk
You must be 18 years or older to use this website and purchase products.
By placing an order, you confirm that you meet this requirement.
When you place an order, you’ll receive an email confirming we’ve received it.
A contract is only formed when we email you confirming dispatch of your items.
We accept payment via [Insert Payment Methods, e.g., Visa, Mastercard, PayPal].
All prices are shown in GBP and include UK VAT (where applicable).
We deliver within the UK [and internationally if applicable].
Delivery costs are displayed at checkout.
Estimated delivery times will be shown before you confirm your order, but these may vary due to circumstances beyond our control (e.g., postal delays).
Orders are shipped in plain, discreet packaging to protect your privacy.
Under UK law, you have a 14-day cooling-off period to cancel your order and request a refund.
Due to the intimate nature of our products, items that have been opened, unsealed, or used cannot be returned for hygiene reasons unless faulty.
If your item arrives damaged or faulty, please contact us within 14 days for a replacement or refund.
To start a return, please email us at support@toyglory.uk
We respect your privacy and comply with the UK GDPR and Data Protection Act 2018.
We only collect the information we need to process your orders, deliver products, and provide customer support.
Your payment details are processed securely by our payment providers — we never store your card details.
For full details, please contact us at support@toyglory.uk
All products are sold strictly to customers aged 18 and over.
By ordering, you confirm you meet this legal requirement.
We reserve the right to cancel any order if we suspect the purchaser is under 18.
We are not responsible for any indirect, incidental, or consequential loss arising from use of our website or products.
Our products are sold as novelty and personal use items. They are not medical devices. Please read instructions before use.
These Terms are governed by the laws of England and Wales.
Any disputes will be handled in the courts of England and Wales.
